Marking a major step forward in ensuring the voice of business is heard at the heart of British Gas, the company is today announcing the formation of a 1000 member Business Panel, which is open to all businesses whether they are British Gas customers or not.
The Panel marks the latest development in our commitment to listening to customers. We already talk to over 150,000 businesses a year through various forums and surveys. However, as the Residential Customer Panel illustrates, a dedicated panel for businesses will allow us to get even closer to our customers concerns and needs.
From talking to thousands of customers we already know some of their biggest frustrations. Top of their list is transparency on pricing, the renewal process, bill accuracy and customer service – and we are actively looking at addressing those concerns. They also tell us they want to hear about how they control their energy usage more, the role of smart metering and data analytics, as well as how best to use energy efficiency measures.