Energy prices are soaring and the advice we're getting sounds simple: if you want to save money on your fuel bills, switch supplier. Energy Secretary Chris Huhne has recently been telling us all to switch, while the companies themselves have been telling us to do it for years.
Sounds simple enough, but is it really? The complaints we've received from energy customers at Watchdog suggest otherwise - Riz Lateef reports on five viewers' switching nightmares.
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