Thursday, 25 November 2010

£2k refund is the perfect Christmas gift

A Pub has received an apology and a £2,000 refund on its bill after a
clerical "oversight" by a water company. The Mason's Arms in Wadborough, near Pershore, will collect a water

rebate on a Severn Trent Water bill after an error was made
in calculating the amount of surface water running from the property into
the firm's drains. Severn Trent accepted it had made an error but would only refund the last
six months' overpayment. But following a call from your Worcester News it is now repaying the amount
back-dated to when the query was first raised in 2008. It comes as the
company announced half-year pre-tax profits from April to Sept-ember (2010)
of £272 million on turnover of £702 million. However, it has also said its customers have the lowest water bills
nationally (falling by four per cent by 2015) and is investing £2.2 billion
in its network over the same period. The pub is run by Rita and Barry Knight, who took over the lease in January
2008, and initially queried their £729 annual surface water charge, which
excluded mains water charges. However, Mrs Knight said she didn't actually pursue Severn Trent until
October this year when the firm then admitted its mistake.

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